Return and Refund Policy
Effective Date: 01/11/2024
At Smart IPTV Sweden, we strive to provide the best IPTV services and customer experience. This Return and Refund Policy outlines the terms under which we accept returns and provide refunds for purchases made on our website, https://smartiptvsweden.se/.
1. General Refund Policy
1.1. Non-Tangible Digital Products:
Due to the nature of our IPTV services, which are digital and intangible, all purchases are final and non-refundable once access to the service has been granted.
1.2. Exceptions:
Refunds may be issued under specific circumstances, including but not limited to:
- Technical issues with the service that cannot be resolved by our support team.
- Duplicate payments made in error.
To request a refund, please contact us within 7 days of your purchase.
2. Eligibility for Refunds
To qualify for a refund:
- You must provide proof of purchase (e.g., order confirmation, receipt).
- You must describe the issue in detail and allow our support team to attempt to resolve it.
- The issue must be determined to be caused by our service (e.g., inability to access the service due to server-side problems).
Refunds will not be provided for:
- User errors (e.g., incorrect installation, incompatible device).
- Issues caused by third-party hardware, software, or internet connectivity.
- Dissatisfaction based on preferences unrelated to service performance.
3. Refund Process
3.1. Submission of Refund Request:
To request a refund, contact our customer support team via:
- Email: Contact@smartiptvsweden.se
3.2. Review Process:
Our team will review your request and respond within 5-7 business days. We may request additional information to process your request.
3.3. Approval or Denial:
- If approved, the refund will be issued to your original payment method within 7-10 business days.
- If denied, we will provide a detailed explanation.
4. Service Cancellation
You may cancel your subscription at any time by contacting our support team or through your account settings. However, no refunds will be issued for unused portions of a subscription period, unless otherwise stated in this policy.
5. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically.
6. Contact Information
If you have any questions about this Return and Refund Policy, please contact us:
Email: contact@smartiptvsweden.se
